Common issues

Start with the visible error, current account and affected design. Preserve unsaved work while you investigate.

A preview is blank or an image is missing

Wait for the automatic retry, then use Retry preview if offered. Restore network access and check the image in the project’s library. Replace a permanently unavailable external image. Do not publish until every included preview is complete.

Doodi is not responding

Check AI sign-in and the selected model. Read any account or usage message. Stop an unresponsive request if necessary, then inspect what was already saved before retrying. A pending question may require an answer rather than a restart.

A save failed

Keep the editing panel open and use Retry. If the app reports a revision conflict, read the latest design before choosing Reload latest or Load latest version. A reload can discard a local unsaved draft, so read the warning.

Resize or redesign is unfinished

Use Retry adaptation or Retry redesign on that specific artwork. Wait for the saved preview. Incomplete linked children can block a publishing set even if the parent looks finished.

Website import failed

Check the public URL, retry, or continue with manual brand details. A login requirement or crawler restriction can prevent import. Attach the relevant approved content instead of repeatedly importing an inaccessible site.

Canva import looks different

Use PDF Print in RGB without Flatten PDF or crop marks. Read the preview warnings. Outlined or flattened text is not recoverable as text, and complex effects may become images or be unsupported. For missing glyphs after a text edit, select another font.

Check the current project, profile identity, connection status and provider availability. Confirm the publishing entitlement. For an unknown or partial submission, inspect Publishing and the provider before retrying, since an item may already have been accepted.

Projects are missing on another Mac

Check that both devices use the same account and have finished syncing. Confirm activation and network connectivity. Avoid deleting caches or recreating projects until you know whether the account or sync state is the cause.

Agent tools cannot connect

Keep Doodi open and signed in, use its displayed local URL, check token expiry and permissions, and restart the client after configuration changes. Hosted agents cannot reach the local loopback server.

Get help

Contact Doodi support with the version, step, visible error and a screenshot that hides private information. Explain whether the issue affects one design, one project or the entire account.